Privacy Policy
How Quest360 handles information when you visit this website or get in touch. Written in plain English, and kept honest about what we actually do (and don't do) with your data.
Who we are
Quest360 is an IT partner based in Cardiff and London, working with businesses across Cardiff, South Wales, London and the rest of the UK. Quest360 is a trading name of MQD (UK) LTD, a company registered in England & Wales under company number 17484909, with its registered office at 195 Wood Street, London, United Kingdom, E17 3NU. For the purposes of UK data protection law, MQD (UK) LTD is the "data controller" for information collected through this website.
You can reach us at support@quest360.co.uk with any question about this policy or your data.
What we collect
This website doesn't have a login or a checkout, and we don't run our own server-side database behind it. As a result, we don't automatically collect names, email addresses or other personal details just from you browsing the site.
The only ways personal information reaches us are:
- You submit the contact form, the "Start a project" enquiry form, the startup updates sign-up form, or the Quest360 AI waitlist form, or click a "get in touch" / "get a free IT health check" link that takes you to the contact form.
- You email us directly, for example via a
mailto:link on the site. - You message us on WhatsApp using one of the WhatsApp links or buttons on the site.
In each case, whatever you choose to write and send to us — your name, email address, company name, and anything else you include in your message — is what we receive. We don't ask for more than we need to answer you.
The contact form & sign-up forms
The contact form, the "Start a project" enquiry form, the startup updates sign-up form, and the Quest360 AI waitlist form all submit directly to us using Web3Forms, a third-party form-processing service, rather than opening your email app. When you submit one of these, what you typed is sent over an encrypted connection to Web3Forms, which forwards it to us by email. For the contact form that's your name, email, company, topic and message; for the startup sign-up it's just your email address; for the Quest360 AI waitlist it's your name, work email, and optionally your company and what you'd want the product to help with first. The "Start a project" form is a longer, multi-step enquiry form — it can include your name, email, phone number, company name, industry, business stage, employee count, project description, and rough budget and timeline, depending on what you choose to fill in (every field beyond name and email is optional). We don't see or store anything if you start filling in a form but don't submit it — nothing is sent until you click "Send message", "Submit enquiry" or "Sign up".
Web3Forms acts as our data processor for this: they process the submission (including your IP address, for spam prevention) only to deliver it to us, and their own privacy policy explains their practices in full — see Web3Forms' Privacy Policy. Some "get a free IT health check" and similar buttons on the site simply scroll or link you to this same contact form rather than submitting anything themselves.
Cookies & local storage
This site uses a small amount of your browser's local storage to remember a couple of preferences on your own device — your light/dark theme choice, and, if you use the homepage "build your plan" tool, which pillars you picked so the Contact page can pre-fill for you. None of this is sent to us or to anyone else; it just sits in your browser. Separately, we use Google Analytics to understand how visitors use the site — this only sets a cookie and starts sending data if you accept the cookie banner shown on your first visit; if you decline, no analytics cookie is set. Full detail, including exactly what Google Analytics collects, is in our Cookie Policy.
Third-party services
External services used to run parts of this site:
- Web3Forms — processes contact form, "Start a project", sign-up and Quest360 AI waitlist form submissions and delivers them to us by email, as described above. Web3Forms is based in India and uses infrastructure providers including AWS and Cloudflare; submissions are encrypted in transit and at rest, and Web3Forms automatically deletes submission data from its own systems after a maximum of three years. See Web3Forms' Privacy Policy.
- Typeface — the font used on this site is served from quest360.co.uk itself, so no request is made to a third-party font service when you visit.
- Google Analytics — used to understand aggregate site usage (which pages get visited, roughly how people arrive). Only active if you accept the cookie banner; declines are respected and no analytics data is sent. See Google's Privacy Policy.
- WhatsApp — if you click a WhatsApp button or link, you'll be taken to WhatsApp (operated by WhatsApp Ireland Limited, part of Meta) to send us a message. That conversation is then governed by WhatsApp's own privacy policy and terms, not ours.
We don't run advertising trackers or social media pixels on this site.
How long we keep information
Emails, form submissions and WhatsApp messages you send us are kept for as long as reasonably needed to respond to you and, where a working relationship follows, for the life of that relationship plus a reasonable period afterwards (for example, to meet accounting or contractual record-keeping obligations). We don't keep enquiry details indefinitely "just in case." Separately, and regardless of how long we keep a copy ourselves, Web3Forms automatically deletes the copy of a submission held on its own systems after a maximum of three years — see their Privacy Policy for detail.
Your rights
Under UK GDPR, you have the right to ask us for a copy of any personal data we hold about you, to have it corrected if it's wrong, to have it deleted, to restrict or object to how we use it, and to receive it in a portable format. To exercise any of these, email support@quest360.co.uk.
If you're unhappy with how we've handled your data, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Children
This website and our services are aimed at businesses, not children. We don't knowingly collect personal data from children.
Changes to this policy
We may update this policy as the site or how we work changes — for example, if we change how form submissions are processed, add a new third-party service, or change what Google Analytics is used for, this page will be updated first to reflect that honestly. The "last updated" date at the top will always reflect the latest version.
Contact us
Questions about this policy or your data: support@quest360.co.uk.
This page is general information, not legal advice. If you're relying on it for a live business, it's worth having a qualified solicitor review it.